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How to use Zendesk- Github Integration App?

Modified on: Mon, 17 Oct, 2022 at 1:55 AM

Zendesk - Github Integration app usage guide

In order to use the Github integration app Zendesk - Github app on Zendesk respectively user need to create the Github personal access token and Zendesk API access token in order to use the integration app.

Follow below article steps to create the new Github personal access token

How to create Github authentication token

Follow below article steps to get the Zendesk API access token

How to generate Zendesk API token key

Follow below article steps to install the Zendesk Github app

Zendesk - Github Integration app Installation guide

Follow below steps on how to use the Zendesk - Github integration app

1. Login to your Zendesk account with your login credentials

2 Create a new ticket in Zendesk or go to any existing ticket.

3. You will see the Zendesk - Github Integration app on the right side of your ticket.

4. In the Zendesk - Github integration app there are certain options we are providing.

    a. Create New Issue

    b. Link Issue.

    c. Notify Linked Issues.

    d. Issue Log

    e. Configure App

    f. Unlink Issue.

About Zendesk - Github Integration App:

Zendesk - Github Integration App simple integration between Zendesk and Github. Support agents using this app can Create, link, notify Github issues. You can Collaborate your support team and developers at one place.

Zendesk-Github app allows the support agents to create Github issues from Zendesk apps form. Zendesk-Github app also allows support agents to link existing Zendesk tickets to an existing Github issues. In addition, Zendesk-Github app allows support agents to help notify the Github team, by sending comments from Zendesk support. 

We also support customisation based on customer request and tailored to your needs! We bring Github closer to your business requirements!

The Zendesk-Github app provides couple of options like Create Issue, Link Issue, Notify, Issue Log & Configure App

Create Issue

    The Create Issue lets the user to create new issue # in Github from Zendesk, support agent can select type of issue he/she want to create like Bug, Epic, Feature, Task, User Story etc. Based on the issue type selection he will see all the Github fields. The User can make the selection and click on Create button which would create issue in Github and then display the corresponding Github issue Id in the App.   

Link Issue:  

    Using this button in Zendesk-Github app support agent can link an existing Github Issue # to current Zendesk ticket. Zendesk-Github app allows the user to create or link multiple issues to one Zendesk ticket. 


    Notify button in Zendesk-Github app allows the support agent to notify all the linked Github issues to current Zendesk ticket these will show up as comments in Github. 

Issue Log: 

    In the Zendesk-Github app Issue log modal shows you couple of details of issue history including the comments history to current Zendesk ticket.  

Configure App

    This will help to map certain fields between Zendesk and Github.

The Zendesk - Github Integration app is limited to few Repositories in free version.

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