Freshdesk - Azure DevOps Integration app usage guide
Freshdesk - Azure DevOps Integration App simple integration between Freshdesk and Azure DevOps. Suppor agents using this app can Create, link, notify Azure DevOps work items. You can Collaborate your support team and developers at one place.
Freshdesk-Azure DevOps app allows the support agents to create Azure DevOps work items from Freshdesk apps form. Freshdesk-Azure DevOps app also allows support agents to link existing Freshdesk tickets to an existing Azure DevOps work items. In addition, Freshdesk-Azure DevOps app allows support agents to help notify the Azure DevOps team, by sending comments from Freshdesk support.
We also support customization based on customer request and tailored to your needs! We bring Azure DevOps closer to your business requirements!
The Freshdesk-Azure DevOps app provides couple of options like Create Work Item, Link Work Item, Notify , Work Item Log & Configure App.
Create Work Item:
The Create Work Item lets the user to create new work item # in Azure DevOps from Freshdesk, support agent can select type of work item he/she want to create like Bug, Epic, Feature, Task, User Story etc. Based on the work item type selection he will see all the Azure DevOps fields. The User can make the selection and click on Create button which would create work item in Azure DevOps and then display the corresponding Azure DevOps work item Id in the App.
Link Work Item:
Using this button in Freshdesk-DevOps app support agent can link an existing Azure DevOps Workitem # to current Freshdesk ticket. Freshdesk-Azure DevOps app allows the user to create or link multiple work items to one Freshdesk ticket.
Notify button in Freshdesk-Azure DevOps app allows the support agent to notify all the linked Azure DevOps work items to current Freshdesk ticket these will show up as comments in Azure DevOps.
Work Item Log:
In the Freshdesk-Azure DevOps app Work Item log modal shows you couple of details of work item history including the comments history to current Freshdesk ticket.
This will help to map certain fields between Freshdesk and Azure DevOps.
The Freshdesk - Azure DevOps Integration app is limited to few Projects in free version.