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How to use Freshdesk - Github Integration App?

Modified on: Mon, 31 May, 2021 at 1:14 AM

Freshdesk - Github Integration app usage guide

In order to use the Github integration app Freshdesk - Github app on Freshdesk respectively user need to create the Github personal access token and Freshdesk API access token in order to use the integration app.


Follow below article steps to create the new Github personal access token

How to create Github authentication token


Follow below article steps to get the Freshdesk API access token

How to generate Freshdesk API token key

Follow below article steps to install the Freshdesk Github app

Freshdesk - Github Integration app Installation guide


Follow below steps on how to use the Freshdesk - Github integration app

1. Login to your Freshdesk account with your login credentials

2 Create a new ticket in Freshdesk or go to any existing ticket.

3. You will see the Freshdesk - Github Integration app on the right side of your ticket.

4. In the Freshdesk - Github integration app there are certain options we are providing.

    a. Create Issue

    b. Link Issue.

    c. Notify Linked Issues.

    d. Issue Log

    e. Configure App

    f. Unlink Issue.


About Freshdesk - Github Integration App:



Freshdesk - Github Integration App simple integration between Freshdesk and Github. Support agents using this app can Create, link, notify Github issues. You can Collaborate your support team and developers at one place.


Freshdesk-Github app allows the support agents to create Github issues from Freshdesk apps form. Freshdesk-Github app also allows support agents to link existing Freshdesk tickets to an existing Github issues. In addition, Freshdesk-Github app allows support agents to help notify the Github team, by sending comments from Freshdesk support. 


We also support customization based on customer request and tailored to your needs! We bring Github closer to your business requirements!


The Freshdesk-Github app provides couple of options like Create Issue, Link Issue, Notify , Issue Log & Configure App


Create Issue:

    The Create Issue lets the user to create new work item # in Github from Freshdesk, support agent can select type of issue he/she want to create like Bug, Epic, Feature, Task, User Story etc. Based on the issue type selection he will see all the Github fields. The User can make the selection and click on Create button which would create issue in Github and then display the corresponding Github issue Id in the App.   



Link Work Item:

    Using this button in Freshdesk-DevOps app support agent can link an existing Github Issue# to current Freshdesk ticket. Freshdesk-Github app allows the user to create or link multiple issues to one Freshdesk ticket. 


Notify:  

    Notify button in Freshdesk-Github app allows the support agent to notify all the linked Github issues to current Freshdesk ticket these will show up as comments in Github. 


Issue Log:

    In the Freshdesk-Github app Issue log modal shows you couple of details of issue history including the comments history to current Freshdesk ticket.  


Configure App:

    This will help to map certain fields between Freshdesk and Github.


The Freshdesk - Github Integration app is limited to few Repositories in free version.

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