Click to Install Freshdesk Azure DevOps Integration App

Syncing of Comments, Status and Attachments from Azure DevOps to Freshdesk

In order to use the Azure DevOps Syncing of Comments, Status and Attachments to Freshdesk please contact [email protected]. They will walk you through the Syncing setup guide.

We are providing the few types of syncing of comments from Azure DevOps:-

1. Syncing of all comments from Azure DevOps to (Freshdesk).

2. Syncing of tag based comments from Azure DevOps to (Freshdesk).

3. Posting comment to  Freshdesk as Public or Private tag based.

  1. Syncing of all comments from Azure DevOps

    This will let sync all the comments from Azure DevOps to Freshdesk. It will sync every comment you posted in Azure DevOps to linked tickets in Freshdesk.

Comment syncing with inline images

Syncing Attachments from Azure DevOps to Freshdesk

Syncing of Status from Azure DevOps to Freshdesk.

  2. Syncing of tag based comments from Azure DevOps

    This will let sync only comments based on condition that you specified in the hook from Azure DevOps to Freshdesk. It will not sync every comment you posted in Azure DevOps to linked tickets in Freshdesk. The condition will be something like @zd or @sync for Freshdesk respectively.

  3. Posting comment to Freshdesk as Public or Private tag based.

    If you use tag @customernote in the comments in the Azure DevOps then it will be added to Freshdesk as Public comment. If there is no tag @customernote in the ADO comments then this will be posted as Private Comment in the Freshdesk.

  4. Posting comment to Freshdesk as Reply to Customer.

    If you use tag @customerreply in the comments in the Azure DevOps then it will be added to Freshdesk as Reply comment. If there is no tag @customerreply in the ADO comments then this will be posted as Private Comment in the Freshdesk.

Click to Install Freshdesk Azure DevOps Integration App