Freshdesk - Azure DevOps Integration
The Freshdesk-Azure DevOps app provides couple of options like Create Work Item, Link Work Item, Notify Linked Work Items, Work Item Log, Enable Syncing & Configure App.
**-Create Work Item:**
The **Create Work Item:** lets the user to create new work item # in Azure DevOps from Freshdesk, support agent can select type of work item he/she want to create like Bug, Epic, Feature, Task, User Story etc. Based on the work item type selection he will see all the Azure DevOps fields. The User can make the selection and click on Create button which would create work item in Azure DevOps and then display the corresponding Azure DevOps work item Id in the App.
**-Link Work Item:**
Using this button in Freshdesk-DevOps app support agent can link an existing Azure DevOps Workitem # to current Freshdesk ticket. Freshdesk-Azure DevOps app allows the user to create or link multiple work items to one Freshdesk ticket.
Notify button in Freshdesk-Azure DevOps app allows the support agent to notify all the linked Azure DevOps work items to current Freshdesk ticket these will show up as comments in Azure DevOps.
**-Work Item Log:**
In the Freshdesk-Azure DevOps app Work Item log modal shows you couple of details of work item history including the comments history to current Freshdesk ticket.
In the Freshdesk-Azure DevOps app Enable Syncing lets you enable the syncing of data from Freshdesk to Azure DevOps and Azure DevOps to Freshdesk.
In the Freshdesk-Azure DevOps app Configure App lets you enable the syncing of few fields from Freshdesk to Azure DevOps and Azure DevOps to Freshdesk.