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Syncing of Comments, Status and Attachments from Azure DevOps to (Zendesk, Freshdesk, Freshservice)

Modified on: Sat, 12 Jun, 2021 at 7:58 AM

 Syncing of Comments, Status and Attachments from Azure DevOps

In order to use the Azure DevOps Syncing of Comments, Status and Attachments to (Zendesk or Freshdesk or Freshservice) please contact support@devopsintegration.io. They will walk you through the Syncing setup guide.


Look into these articles for detailed information.

                                                                                            Zendesk Syncing Articles

https://support.devopsintegration.io/support/solutions/articles/82000603699-sync-comments-and-status-from-azure-devops-to-zendesk-

https://support.devopsintegration.io/support/solutions/articles/82000603720-sync-comments-and-attachments-from-zendesk-to-azure-devops-


                                                                                        Freshdesk Syncing Articles

https://support.devopsintegration.io/support/solutions/articles/82000603737-syncing-of-comments-and-attachments-from-freshdesk-to-azure-devops

https://support.devopsintegration.io/support/solutions/articles/82000603754-sync-comments-and-status-from-azure-devops-to-freshdesk-


                                                                                    Freshservice Syncing Articles

https://support.devopsintegration.io/support/solutions/articles/82000603736-syncing-of-comments-attachments-from-freshservice-to-azure-devops

https://support.devopsintegration.io/support/solutions/articles/82000603739-sync-comments-and-status-from-azure-devops-to-freshservice-



We are providing the few types of syncing of comments from Azure DevOps:-

1. Syncing of all comments from Azure DevOps to (Zendesk, Freshdesk, Freshservice).

2. Syncing of tag based comments from Azure DevOps to (Zendesk, Freshdesk, Freshservice).

3. Posting comment to  (Zendesk, Freshdesk, Freshservice) as Public or Private tag based.



  1. Syncing of all comments from Azure DevOps


    This will let sync all the comments from Azure DevOps to (Zendesk, Freshdesk, Freshservice). It will sync every comment you posted in Azure DevOps to linked tickets in (Zendesk, Freshdesk, Freshservice).




  2. Syncing of tag based comments from Azure DevOps

    This will let sync only comments based on condition that you specified in the hook from Azure DevOps to (Zendesk, Freshdesk, Freshservice). It will not sync every comment you posted in Azure DevOps to linked tickets in (Zendesk, Freshdesk, Freshservice). The condition will be something like @zd, @fd, @fs for (Zendesk, Freshdesk, Freshservice) respectively.




  3. Posting comment to (Zendesk, Freshdesk, Freshservice) as Public or Private tag based.

    If you use tag @customernote in the comments in the Azure DevOps then it will be added to (Zendesk, Freshdesk, Freshservice) as Public comment. If there is no tag @customernote in the ADO comments then this will be posted as Private Comment in the (Zendesk, Freshdesk, Freshservice).



                                                                                            Zendesk Syncing Articles

https://support.devopsintegration.io/support/solutions/articles/82000603699-sync-comments-and-status-from-azure-devops-to-zendesk-

https://support.devopsintegration.io/support/solutions/articles/82000603720-sync-comments-and-attachments-from-zendesk-to-azure-devops-


                                                                                        Freshdesk Syncing Articles

https://support.devopsintegration.io/support/solutions/articles/82000603737-syncing-of-comments-and-attachments-from-freshdesk-to-azure-devops

https://support.devopsintegration.io/support/solutions/articles/82000603754-sync-comments-and-status-from-azure-devops-to-freshdesk-


                                                                                    Freshservice Syncing Articles

https://support.devopsintegration.io/support/solutions/articles/82000603736-syncing-of-comments-attachments-from-freshservice-to-azure-devops

https://support.devopsintegration.io/support/solutions/articles/82000603739-sync-comments-and-status-from-azure-devops-to-freshservice-

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