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How to use Freshservice- Github Integration App?

Modified on: Mon, 31 May, 2021 at 1:29 AM

Freshservice - Github Integration app usage guide

In order to use the Github integration app Freshservice - Github app on Freshservice respectively user need to create the Github personal access token and Freshservice API access token in order to use the integration app.


Follow below article steps to create the new Github personal access token

How to create Github authentication token


Follow below article steps to get the Freshservice API access token

How to generate Freshservice API token key

Follow below article steps to install the Freshservice Github app

Freshservice- Github Integration app Installation guide


Follow below steps on how to use the Freshservice - Github integration app

1. Login to your Freshservice account with your login credentials

2 Create a new ticket in Freshservice or go to any existing ticket.

3. You will see the Freshservice - Github Integration app on the right side of your ticket.

4. In the Freshservice - Github integration app there are certain options we are providing.

    a. Create New Issue

    b. Link Issue.

    c. Notify Linked Issues.

    d. Issue Log

    e. Configure App

    f. Unlink Issue.


About Freshservice - Github Integration App:


Freshservice - Github Integration App simple integration between Freshservice and Github. Support agents using this app can Create, link, notify Github issues. You can Collaborate your support team and developers at one place.


Freshservice-Github app allows the support agents to create Github issues from Freshservice apps form. Freshservice-Github app also allows support agents to link existing Freshservice tickets to an existing Github issues. In addition, Freshservice-Github app allows support agents to help notify the Github team, by sending comments from Freshservice support. 


We also support customisation based on customer request and tailored to your needs! We bring Github closer to your business requirements!


The Freshservice-Github app provides couple of options like Create Issue, Link Issue, Notify , Issue Log & Configure App



Create Issue: 

    The Create Issue lets the user to create new work item # in Github from Freshservice, support agent can select type of tag he/she want to create like Bug, Epic, Feature, Task, User Story etc. Based on the Repository selection he will see all the Github fields. The User can make the selection and click on Create button which would create issue in Github and then display the corresponding Github issue Id in the App.   

Link Issue:  

    Using this button in Freshservice-Github app support agent can link an existing Github Issue # to current Freshservice ticket. Freshservice-Github app allows the user to create or link multiple issues to one Freshservice ticket. 


Notify:  

    Notify button in Freshservice-Github app allows the support agent to notify all the linked Github work items to current Freshservice ticket these will show up as comments in Github. 


Issue Log

    In the Freshservice-Github app Issue log modal shows you couple of details of issue history including the comments history to current Freshservice ticket.  


Configure App:" 

    This will help to map certain fields between Freshservice and Github.



The Freshservice - Github Integration app is limited to few Repositories in free version.

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