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How to use Freshservice- Azure DevOps Integration App?

Modified on: Sat, 19 Jun, 2021 at 1:07 AM

Click to Install Freshservice Azure DevOps Integration App

Freshservice - Azure DevOps Integration app usage guide

In order to use the DevOps integration app Freshservice - Azure DevOps app on Freshservice respectively user need to create the Azure DevOps personal access token and Freshservice API access token in order to use the integration app.

Follow below article steps to create the new Azure DevOps personal access token

How to create Azure DevOps authentication token

Follow below article steps to get the Freshservice API access token

How to generate Freshservice API token key

Follow below article steps to install the Freshservice Azure DevOps app

Freshservice- Azure DevOps Integration app Installation guide


Follow below steps on how to use the Freshservice - Azure DevOps integration app

1. Login to your Freshservice account with your login credentials

2 Create a new ticket in Freshservice or go to any existing ticket.

3. You will see the Freshservice - Azure DevOps Integration app on the right side of your ticket.

4. In the Freshservice - Azure DevOps integration app there are certain options we are providing.

    a. Create New Work Item

    b. Link Work Item.

    c. Notify Linked Work Items.

    d. Work Item Log

    e. Configure App

    f. Unlink Work Item.


About Freshservice - Azure DevOps Integration App:


Freshservice - Azure DevOps Integration App simple integration between Freshservice and Azure DevOps. Suppor agents using this app can Create, link, notify Azure DevOps work items. You can Collaborate your support team and developers at one place.


Freshservice-Azure DevOps app allows the support agents to create Azure DevOps work items from Freshservice apps form. Freshservice-Azure DevOps app also allows support agents to link existing Freshservice tickets to an existing Azure DevOps work items. In addition, Freshservice-Azure DevOps app allows support agents to help notify the Azure DevOps team, by sending comments from Freshservice support. 


We also support customization based on customer request and tailored to your needs! We bring Azure DevOps closer to your business requirements!


The Freshservice-Azure DevOps app provides couple of options like Create Work Item, Link Work Item, Notify , Work Item Log & Configure App



Create Work Item: 

    The Create Work Item lets the user to create new work item # in Azure DevOps from Freshservice, support agent can select type of work item he/she want to create like Bug, Epic, Feature, Task, User Story etc. Based on the work item type selection he will see all the Azure DevOps fields. The User can make the selection and click on Create button which would create work item in Azure DevOps and then display the corresponding Azure DevOps work item Id in the App.   


Link Work Item:  

    Using this button in Freshservice-DevOps app support agent can link an existing Azure DevOps Workitem # to current Freshservice ticket. Freshservice-Azure DevOps app allows the user to create or link multiple work items to one Freshservice ticket. 


Notify:  

    Notify button in Freshservice-Azure DevOps app allows the support agent to notify all the linked Azure DevOps work items to current Freshservice ticket these will show up as comments in Azure DevOps. 


Work Item Log

    In the Freshservice-Azure DevOps app Work Item log modal shows you couple of details of work item history including the comments history to current Freshservice ticket.  



Configure App:" 

    This will help to map certain fields between Freshservice and Azure DevOps.



The Freshservice - Azure DevOps Integration app is limited to few Projects in free version.

Click to Install Freshservice Azure DevOps Integration App

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