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Sync comments and status from Azure DevOps to Freshservice?

Modified on: Sat, 19 Jun, 2021 at 1:08 AM

Click to Install Freshservice Azure DevOps Integration App

Syncing of Comments, Status and Attachments from Azure DevOps to Freshservice

In order to use the Azure DevOps Syncing of Comments, Status and Attachments to Freshservice please contact support@devopsintegration.io. They will walk you through the Syncing setup guide.

We are providing the few types of syncing of comments from Azure DevOps:-

1. Syncing of all comments from Azure DevOps to (Freshservice).

2. Syncing of tag based comments from Azure DevOps to (Freshservice).

3. Posting comment to  Freshservice as Public or Private tag based.


  1. Syncing of all comments from Azure DevOps


    This will let sync all the comments from Azure DevOps to Freshservice. It will sync every comment you posted in Azure DevOps to linked tickets in Freshservice.



Comment syncing with inline images



Syncing Attachments from Azure DevOps to Freshservice


Syncing of Status from Azure DevOps to Freshservice.

  2. Syncing of tag based comments from Azure DevOps

    This will let sync only comments based on condition that you specified in the hook from Azure DevOps to Freshservice. It will not sync every comment you posted in Azure DevOps to linked tickets in Freshservice. The condition will be something like @zd or @sync for Freshservice respectively.


  3. Posting comment to Freshservice as Public or Private tag based.

    If you use tag @customernote in the comments in the Azure DevOps then it will be added to Freshservice as Public comment. If there is no tag @customernote in the ADO comments then this will be posted as Private Comment in the Freshservice.


For any questions please drop an email to support@devopsintegration.io


Click to Install Freshservice Azure DevOps Integration App

Azure DevOps Integration Azure DevOps Connector Azure DevOps Services Azure DevOps devops Azure Freshservice Integration App Freshservice - Azure DevOps Freshservice DevOps connector Freshservice Azure DevOps Freshservice

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