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Syncing of Comments, Status and Attachments from Azure DevOps to Freshservice
In order to use the Azure DevOps Syncing of Comments, Status and Attachments to Freshservice please contact [email protected]. They will walk you through the Syncing setup guide.
We are providing the few types of syncing of comments from Azure DevOps:-
1. Syncing of all comments from Azure DevOps to (Freshservice).
2. Syncing of tag based comments from Azure DevOps to (Freshservice).
3. Posting comment to Freshservice as Public or Private tag based.
1. Syncing of all comments from Azure DevOps
This will let sync all the comments from Azure DevOps to Freshservice. It will sync every comment you posted in Azure DevOps to linked tickets in Freshservice.
Comment syncing with inline images
Syncing Attachments from Azure DevOps to Freshservice
Syncing of Status from Azure DevOps to Freshservice.
2. Syncing of tag based comments from Azure DevOps
This will let sync only comments based on condition that you specified in the hook from Azure DevOps to Freshservice. It will not sync every comment you posted in Azure DevOps to linked tickets in Freshservice. The condition will be something like @zd or @sync for Freshservice respectively.
3. Posting comment to Freshservice as Public or Private tag based.
If you use tag @customernote in the comments in the Azure DevOps then it will be added to Freshservice as Public comment. If there is no tag @customernote in the ADO comments then this will be posted as Private Comment in the Freshservice.
4. Posting comment to Freshservice as Reply to Customer or Private tag based.
If you use tag @customerreply in the comments in the Azure DevOps then it will be added to Freshservice as Public comment. If there is no tag @customerreply in the ADO comments then this will be posted as Private Comment in the Freshservice.
For any questions please drop an email to [email protected]